Job Description :

• Responsibilities and Duties

  Front Desk Management:

  • Answering Incoming Calls and manage Studio's Whatsapp communication with the clients.
  • Maintaining Front Desk Tidiness.
  • Welcome and greet the clients / inquiries as soon as they enter the studio.
  • Filing Intake Form / Clients' documents.
  • Appointment Coordination with Nutritionist.
  • Updating Client Details.
  • Update Client’s details like payment, health history, progress etc.
  • Staff Travel Arrangements.
  • Timely Updates of Reports for the Manager.
  • Handling Couriers.

  Client Servicing:

  • Organise poster & put "Star of the Month" up in the studio.
  • Ensure timely dispatch of renewal and payment reminders to clients.
  • Error free client Scheduling in CRM Software.
  • Update clients about their next schedules or change in their schedule.
  • Update clients for closure days of studio in advance
  • Create a list of upcoming client birthdays along with their Instagram handles, and share it with the SM team.
  • Send birthday greetings and festival greetings to clients.
  • Managing Incoming Inquiries and Maintaining Accurate Client Records.
  • Explaining Studio Terms & Conditions to Clients.
  • Collecting Client Feedback and provide additional assistance to Clients.

  House Keeping & Studio Management:

  • Coordination with Vendors.
  • Check on Housekeeping tasklist and accordingly coordinante with housekeeping team to carry out the cleaning activities.
  • Coordination with students and the internal team during Pilates Teacher Training Certificate Course.