Job Description :

• Understand OMSGuru platform and it’s functioning thoroughly 
  Support our existing clients via Chat, Phone, Email & Tickets. 
  Help onboard new clients onto our system 
  Respond promptly and professionally to customer inquiries in person, by telephone, or by email 
  Maintain an updated knowledge of the organization's products, services, and customer service policies 
  Explain simply and clearly in response to customer questions and check for customer understanding an acceptance 
  Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits 
  Assist clients by demonstrating the use of goods and programs and answering any questions they may have. 
  Establish and maintain good rapport with customers by using positive language and anticipating their needs.