Customer Support Executive

₹ 10,000 - 16,000 (Month) | Experience 0 - 2 Years
Time Full Time | Location Indore, India

Job Description :

    • Managing a team of representatives offering customer support.
    • Overseeing the customer service process.
    • Resolving customer complaints brought to your attention.
    • Creating policies and procedures.
    • Planning the training and standardization of service delivery.
    • Selecting and hiring new staff.
    • Monitoring the work of individual representatives and of the team.
    • Conducting quality assurance surveys with customers and providing feedback to the staff.
    • Possessing excellent product knowledge to enhance customer support.
    • Maintaining a pleasant working environment for your team.

Recommended Skills :

    • A bachelor’s degree in administration or a related field.
    • A minimum of 3 years experience.
    • Excellent interpersonal and written and oral communication skills.
    • Ability to lead a team.
    • Knowledge of CRM systems.
    • Computer skills.
    • Knowledge of mediation and conflict resolution techniques is preferable.

Key Skills :

     

Industry :

IT Software & Services

Education :

    • Associate Degree

Vacancies : 5

Posted On : 19 days ago

Walkin Date

04 Jul 2024 to 11 Jul 2024

Venue Details

  • AB Road
  • Airport Road
  • Super Corridor
  • R.N.T Road
  •  Ring Road

About Company :

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Industry
: IT - Software
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