Recommended Skills :

• - Expected to build knowledge and support the team.
  - Participate in problem-solving discussions.
  - Assist clients in resolving technical issues with the system or application.
  - Communicate effectively with clients to understand their concerns and provide appropriate solutions.
  - Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues.
  - Document and track client issues, ensuring timely resolution and customer satisfaction.
  - Conduct system or application testing to identify and resolve any bugs or errors.
  - Stay updated with the latest product knowledge and industry trends to provide accurate and up-to-date support.
  Professional & Technical Skills:
  - Must To Have Skills: Proficiency in Customer Service Operations.
  - Good To Have Skills: Experience with Desktop Transformation.
  - Strong understanding of customer service principles and best practices.
  - Excellent communication and interpersonal skills to effectively interact with clients.
  - Ability to analyze and interpret technical information to provide appropriate solutions.
  - Familiarity with troubleshooting techniques and tools to diagnose and resolve technical issues.
  - Attention to detail and ability to prioritize and manage multiple tasks.
  - Adaptability and willingness to learn new technologies and systems.