Job Description :

• Guest Check-in and Check-out: Registering guests, assigning rooms, and handling the payment process during check-in and check-out.

  Reservations Management: Processing reservations made online, by phone, or in person.

  Guest Assistance: Providing information about hotel facilities, services, and local attractions.

  Handling Guest Inquiries and Complaints: Addressing guest requests, concerns, and complaints in a professional and timely manner.

  Maintaining a Welcoming Environment: Ensuring the front desk area is clean, organized, and welcoming.

  Communication and Coordination: Communicating effectively with other hotel departments (housekeeping, maintenance, etc.) to ensure guest needs are met.

  Security: Being aware of suspicious activities and following safety protocols.

  Payment Processing: Handling guest payments and verifying credit card information.

  Upselling and Promotion: Informing guests about hotel promotions and special offers.