Job Description :

• - Always greet and welcome guests promptly in a warm and friendly manner.

  - Assist guest with table reservation.

  - Ensure guest are serviced within specified time.

  - Has a good knowledge of menu and presentation standards.

  - Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.

  - Able to answer any questions regarding menu and assist with menu selections.

  - Able to anticipate any unexpected guest need and reacts promptly and tactfully.

  - Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.

  - Serve food courses and beverages to guests.

  - Set tables according to type of event and service standards.

  - Record transaction/ orders in Point of Sales systems at the time of order.

  - Communicate with the kitchen regarding any menu questions, the length of wait and product availability

  - Responsible for clearing, collecting and returning food and beverage items to proper area.

  - Maintain cleanliness of work areas, china, glass, etc. throughout the shift.

  - Present accurate final bill to guest and process payment

  - Perform shift closing on the Point of sales terminal and tally cash and credit card settlements

  - Ensures that hotel brand standards and SOP's are consistently implemented.

  - Complete closing duties, including restocking items, turning off lights, etc.

  - Conducts monthly inventory checks on all operating equipment and supplies.

  - Take an active role in coaching and developing junior staff.