Customer Support Associate

₹ Not Disclosed | Experience 0 - 3 Years
Time Full Time | Location Ahmedabad, India

Job Description :

    • Understand OMSGuru platform and it’s functioning thoroughly 
    • Support our existing clients via Chat, Phone, Email & Tickets. 
    • Help onboard new clients onto our system 
    • Respond promptly and professionally to customer inquiries in person, by telephone, or by email 
    • Maintain an updated knowledge of the organization's products, services, and customer service policies 
    • Explain simply and clearly in response to customer questions and check for customer understanding an acceptance 
    • Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits 
    • Assist clients by demonstrating the use of goods and programs and answering any questions they may have. 
    • Establish and maintain good rapport with customers by using positive language and anticipating their needs.  

Recommended Skills :

    • Excellent communication 

    • Fluent in Hindi & English 

    • Working knowledge of Microsoft Excel 

    • Typing Speed of minimum 30 Words Per Minute 

    • Outspoken personality (someone who likes to talk with people) 

Key Skills :

     

Industry :

IT Software & Services

Education :

    • B.Tech / BE
    • Bachelor's Degree
    • M.Tech
    • MS / M.Sc (Science)
    • Post-Graduation
    • Vocational / Diploma

Vacancies : 5

Posted On : 9 days ago

About Company :

OMSGuru?is a?7-year-old software product company located in?Bopal, Ahmedabad working in?the eCommerce?Industry.?OMS Guru?is a backbone for?online eCommerce vendors and helps them grow their businesses?profitably. We serve over?10000+ happy clients who use our?services.?OMSGuru is built with single goal in mind: to help big & small sellers and retailers manage their back-end business operations with ease.??

Overview :

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Industry
: IT Software & Services
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Sector
: IT Software - E-Commerce / Internet Tech
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