Job Description :

• Web Spuders is hiring a proactive and tech-savvy Customer Success Executive to support web, mobile app, and AI solution projects for global clients. You’ll ensure smooth coordination across teams, deliver timely support, and maintain service excellence with a focus on SLA adherence and clear documentation.

  Experience: 2+ years

  Location: Rajarhat-Newtown

  Shift: Rotational (including Night Shifts for Global Client Support)‍

  Key Responsibilities :

  • Act as the primary contact for clients across support and delivery phases.
  • Coordinate with internal teams (development, QA, design, AI) to meet project goals.
  • Track timelines, manage tasks, and ensure SLA compliance.
  • Accurately document client requirements, feedback, and communications.
  • Use AI tools to generate reports and automate support workflows.
  • Ensure timely issue resolution by engaging the right departments.
  • Maintain structured, clear project and support documentation.
  • Work in rotational shifts, including night shifts for global coverage.

  Requirements :

  • 2+ years in project coordination or client support (IT/digital services preferred).
  • Understanding of web, mobile apps, and AI technologies.
  • Excellent communication and strong documentation skills.
  • Ability to manage multiple projects and meet deadlines.
  • Familiar with SLAs and delivering consistent service within targets.
  • Comfortable with rotational and night shifts.

  Preferred :

  • Experience with JIRA, Trello, Asana, or similar tools.
  • Exposure to Agile/Scrum methodologies.
  • Use of AI tools for automation and reporting.
  • Technical background or certifications a plus.
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  Smart, organized, and AI-friendly? Let’s talk.