Job Description :

• Job description

  Concentrix – Kalesa MU Process

  Location: Onsite – Gurgaon
  Type: Full-time | Immediate Joining
  Process: Blended (Voice + Non-Voice)

  Job Description:

  We are hiring energetic and customer-focused individuals to join our blended customer support team. The role involves handling customer queries via calls, chats, and emails in a professional and timely manner.

  Eligibility Criteria:

  • Minimum Undergraduate (pursuing or completed)
  • Graduates from any stream can apply
  • B.Tech candidates eligible for specific roles (see below)
  • Must be comfortable with voice & non-voice processes

  Requirements (for all roles):

  • Versant Score – Voice: 60
  • Versant Score – Non-Voice: 58
  • Typing Speed: 25 WPM with 90% accuracy
  • Good spoken English & basic computer skills
  • Willing to work in rotational shifts from the Gurgaon office

  Salary & Benefits (Based on Role Level):

  CL 12 – Entry-Level Role (No B.Tech)

  • CTC: ?3.80 LPA
  • Take-home Salary: ?24,800/month
  • Performance Incentive: ?2,500/month

  CL 11 – Advanced Role (B.Tech Allowed)

  • CTC: Up to ?4.25 LPA
  • Take-home Salary: ?28,000/month
  • Performance Incentive: ?2,500/month
  • Why Join Us?
  • Stable career with growth opportunities
  • Structured training and support
  • Employee-friendly policies