Job Description :

• Executive in Customer Administration Non-Voice

  Job Description:

  Responsibilities:

  Non-Voice Customer Support & Communication: Use live chat, email ticketing systems (Zendesk, Freshdesk, Salesforce Service Cloud), and web forms to quickly, empathetically, and professionally handle incoming customer enquiries, requests, and complaints.

  Back-Office Transaction & Data Processing: Process back-office transactions accurately while closely following client instructions and operational standard operating procedures (SOPs). This includes order inputs, account verifications, claims processing, billing adjustments, and document indexing.

  Data Validation & Quality Accuracy: To ensure 100% data integrity, error-free processing, and compliance with data protection requirements (GDPR, HIPAA, PCI-DSS), cross-examine, verify, and validate complex client datasets against internal databases.

  Workflow Escalation & Cross-Functional Coordination: Track escalations until they are fully resolved by identifying, classifying, and directing complicated technical or high-priority customer concerns to internal departments, technical leads, or second-tier support.

  Procedure for Standard Operations (SOP) Adherence: To guarantee constant quality scores and no client SLA violations during daily processing, stay up to date with changing process knowledge bases, product upgrades, and workflow rules.

   

  Experience: 0 to 3 yrs

  Education: Any Basic Degree

  
  If Interested Please do Send your CV along with you Informations as below to “infohrmaria04@gmail.com”

   

  Full Name: 

  Contact Number: 

  Email Address: 

  Current Location: 

  Position Applied For: 

  Qualification:  

  Year of Passout: 

  Candidate Category: Fresher / Experienced

  Willingness to Relocate: Yes / No

   

  Total Years of Experience: (If applicable) 

  Current/Last Drawn Salary (Monthly/Annual): 

  Notice Period:

   

  Warm regards,

  HR- Maria

  88708 33430