Job Description :

• Voice Process Executive Fixing Issues & Giving Great Service

  Candidate Application: 

  Full Name: 

  Contact Number: 

  Email Address: 

  Current Location: 

  Position Applied For: 

  Qualification:  

  Year of Passout: 

  Candidate Category: Fresher / Experienced

  Willingness to Relocate: Yes / No

   

  Total Years of Experience: (If applicable) 

  Current/Last Drawn Salary (Monthly/Annual): 

  Notice Period:

   

  Job Description:

  Responsibilities:

  Execution of Inbound and Outbound Voice Calls: Answer incoming consumer calls and make outgoing calls with empathy, professional phone manners, and clear articulation.

  Customer Issue Resolution & Troubleshooting: Pay close attention to what customers have to say, identify problems with products or services, use logic to solve problems, and offer precise, first-time solutions that follow process requirements.

  CRM Data Entry & Interaction Logging: During and right after every call, accurately enter customer interaction information, call reasons, resolution notes, and escalation tags into Customer Relationship Management software.

  Adherence to Quality and Compliance: During each client encounter, adhere to required call structures, security verification procedures, scripting rules, and regulatory compliance standards.

  Cross-functional Coordination and Escalation Management: Determine whether client issues are complicated or unsolvable, forward them to the relevant Tier-2 support teams or team leaders, and monitor escalations until they are resolved.

   

  Required Skills: 

  Verbal Communication & Active Listening: Outstanding spoken English with excellent tone management, correct grammar, pronunciation, and active listening abilities.

  Customer Empathy & De-escalation: Demonstrated capacity to handle anxious or agitated clients with empathy, patience, emotional intelligence, and composed problem-solving skills.

  CRM System & Telephone Navigation: Quick keyboard typing abilities combined with practical knowledge of CRM platforms and contact center software.

  Problem-Solving & Process Comprehension: Rapid comprehension of product/service processes, knowledge base navigation under real-time call pressure, and application of appropriate resolution paths.

   

  Experience: 0 to 3 yrs

  Salary: Best in the Industries

   

  Immediate Joiner Mostly Preferred

  Interested Candidates Contact the HR ASAP

  Warm Regards,

  HR - Maria

  88708 33430

  infohrmaria04@gmail.com