Job Description :

• Voice Process Executive Business Calling Operations

  Job Description:

  Responsibilities:

  Answer incoming customer calls or perform outbound calls in a timely, professional, and empathetic manner.

  Identify customer needs, clarify information, research issues, and provide effective solutions or alternatives.

  Handle customer complaints, resolve product/service inquiries, and escalate complex issues to higher-tier support or relevant departments.

  Accurately document call notes, account updates, customer requests, and resolution statuses in the CRM database.

  Adhere to communication scripts, standard operating procedures (SOPs), and quality guidelines during all customer interactions.

  Meet or exceed key performance indicators (KPIs) such as Average Handling Time (AHT), First Call Resolution (FCR), Customer Satisfaction (CSAT) scores, and call quality scores.

  Follow up on pending customer requests, tickets, and unresolved concerns to ensure end-to-end customer satisfaction

   

  Experience: 0 to 3 yrs

  Education: Any Basic Degree

  
  If Interested Please do Send your CV along with you Informations as below to “infohrmaria04@gmail.com”

   

  Full Name: 

  Contact Number: 

  Email Address: 

  Current Location: 

  Position Applied For: 

  Qualification:  

  Year of Passout: 

  Candidate Category: Fresher / Experienced

  Willingness to Relocate: Yes / No

   

  Total Years of Experience: (If applicable) 

  Current/Last Drawn Salary (Monthly/Annual): 

  Notice Period:

   

  Warm regards,

  HR- Maria

  88708 33430