Job Description :

• Develop a Satisfy Career in Semi-Voice Operations

  Job Description:

  Responsibilities:

  Dual-Channel Customer Communications: Conduct targeted outbound and inbound voice contacts for difficult escalations or verification requirements, while managing hybrid workflows by using non-voice channels as the main resolution tool.

  Back-Office Ticket Processing & Resolution: In compliance with stringent operational Service Level Agreements, evaluate, classify, and handle incoming backend service requests, account modifications, and transaction queries.

  CRM Documentation & Data Accuracy: Within Customer Relationship Management platforms, keep accurate, consistent, and audit-ready records of customer interactions, case histories, transaction references, and resolution procedures.

  Cross-Functional Escalation Handling: Before forwarding tickets to specialised tier-2 support units or team supervisors, identify complicated or multi-tier technical issues and gather thorough background context.

  Quality of Process and Compliance Adherence: Make sure that call scripts, documented brand guidelines, data privacy standards, customer verification regulations, and internal quality audit parameters are strictly followed.

   

  Experience: 0 to 3 yrs

  Education: Any Basic Degree

  
  If Interested Please do Send your CV along with you Informations as below to “infohrmaria04@gmail.com”

   

  Full Name: 

  Contact Number: 

  Email Address: 

  Current Location: 

  Position Applied For: 

  Qualification:  

  Year of Passout: 

  Candidate Category: Fresher / Experienced

  Willingness to Relocate: Yes / No

   

  Total Years of Experience: (If applicable) 

  Current/Last Drawn Salary (Monthly/Annual): 

  Notice Period:

   

  Warm regards,

  HR- Maria

  88708 33430