Job Description :

• Enhance Your Service to Customers Career

  Job Description

  Who you are: 

  Maintain professional telephone etiquette, tone, and empathy when managing a high volume of incoming customer enquiries or making focused outgoing calls. Identify customer problems, respond to questions about products and services, troubleshoot account difficulties, and defuse irate callers, always aiming for First-Call Resolution. To sustain excellent call quality scores, strictly follow approved call flows, disclosures, compliance scripts, and security protocol requirements. During and right after calls, accurately record customer interaction information, call outcome disposition codes, comments, and follow-up tasks into CRM platforms. Ensure correct case tagging and unambiguous handover documentation by forwarding unresolved difficult technical issues, billing disputes, or second-tier service requests to specialised internal departments.

   

  Experience: 3 to 7 yrs

  Location: Chennai

   

  Candidate Application:

  Full Name: 

  Contact Number: 

  Email Address: 

  Current Location: 

  Position Applied For: 

  Qualification:  

  Year of Passout: 

  Candidate Category: Fresher / Experienced

  Willingness to Relocate: Yes / No

   

  Total Years of Experience: (If applicable) 

  Current/Last Drawn Salary (Monthly/Annual): 

  Notice Period:

   

  Apply now to become our Next Voice Process Executive!

  HR - Maria

  88708 33430

  infohrmaria04@gmail.com