Job Description :

• Voice Support Executive Highly Growing Firm

  Job Description:

  Responsibilities:

  Inbound and outgoing Call Handling: Follow established contact center scripts, communication protocols, and quality standards while handling high-volume incoming customer enquiries and outgoing service/follow-up calls.

  First Contact Resolution & Query Management: To optimize First Contact Resolution, identify, investigate, and address customer complaints, billing queries, product enquiries, or service concerns during the first engagement.

  CRM DataEntry & CallDocumentation: Log detailed, accurate, and structured customer interaction summaries, case notes, and resolution activities into CRM software during and shortly following calls.

  Customer De-escalation & Escalation Management: Use active listening and de-escalation strategies to professionally handle aggressive or unhappy callers; follow escalation processes to forward complex or unresolved cases to senior technical support or team leaders.

  Quality & SLA Compliance: Adhere strictly to the benchmarks for Average Handling Time, Call Quality Audit criteria, Schedule Adherence, First Response Time, and Customer Satisfaction.

   

  Experience: 0 to 3 yrs

  Education: Any Basic Degree

  
  If Interested Please do Send your CV along with you Informations as below to “infohrmaria04@gmail.com”

   

  Full Name: 

  Contact Number: 

  Email Address: 

  Current Location: 

  Position Applied For: 

  Qualification:  

  Year of Passout: 

  Candidate Category: Fresher / Experienced

  Willingness to Relocate: Yes / No

   

  Total Years of Experience: (If applicable) 

  Current/Last Drawn Salary (Monthly/Annual): 

  Notice Period:

   

  Warm regards,

  HR- Maria

  88708 33430