Job Description :

• Semi-Voice Executive Quickly Developing Firm

  Candidate Application

  Full Name: 

  Contact Number: 

  Email Address: 

  Current Location: 

  Position Applied For: 

  Qualification: 

  Year of Passout: 

  Candidate Category: Fresher / Experienced

  Willingness to Relocate: Yes / No

   

  Total Years of Experience: (If applicable) 

  Current/Last Drawn Salary (Monthly/Annual): 

  Notice Period:

   

  Job Description:

  The main "Hybrid Communication Anchor, Back-Office Support Specialist, Dual-Channel Resolution Engine & Service Quality Guardian" for our contact center and back-office operations is the Semi-Voice Process Executive Hybrid Communications, Back-Office Operations, Non-Voice Chat/Email, Query Resolution & Performance Analytics Specialist. Your main responsibility is to oversee a balanced mix of non-voice workflows and selective voice interactions to address customer enquiries, process backend requests, and clear service backlogs, while Operations Managers, Quality Leads, and Service Directors set macro communication standards, SLA commitments, service roadmaps, and overall team performance metrics. As the "Guardian of First-Contact Resolution (FCR), Multichannel Quality, Operational Compliance, and SLA Timelines," you assume direct execution responsibility for expediting the resolution of customer problems.

   

  Key Skills: 

  Verbal and Written Communication Excellence: Clear verbal articulation, professional typing speed, excellent written grammar, attentive attention, and the capacity to write succinct email or chat responses.

  Multitasking and Dual-Channel Navigation: The capacity to seamlessly switch between studying backend account data, writing thorough ticket responses, and making brief customer verification calls without sacrificing accuracy.

  CRM & Support System Proficiency: Practical knowledge in using chat/phone modules and ticketing and CRM platforms (Zendesk, Salesforce, Freshdesk, ServiceNow).

  Back-office and problem-solving Accuracy: Paying close attention to process processes, root-cause troubleshooting, SLA tracking, and back-office data entering.

   

  Experience: 3 to 6 yrs

  Location: in and Around Chennai

  Salary: Based on Previous Work Experience 

   

  Interested Candidates can apply for this position by sending your CV along with your information to the Mail

   

  Immediate Joiners are mostly Preferred

  Freshers can also Apply

   

  With regards
  HR - Maria 

  88708 33430

  infohrmaria04@gmail.com