Job Description :

• Voice Process Executive Beginning Your Job Path

  Candidate Application

  Full Name: 

  Contact Number: 

  Email Address: 

  Current Location: 

  Position Applied For: 

  Qualification: 

  Year of Passout: 

  Candidate Category: Fresher / Experienced

  Willingness to Relocate: Yes / No

   

  Total Years of Experience: (If applicable) 

  Current/Last Drawn Salary (Monthly/Annual): 

  Notice Period:

   

  Job Description:

  The main "Customer Experience Engine, Inbound/Outbound Call Specialist, Service Resolution Lead, Customer Satisfaction Guardian & Operations Integration Lead" for our customer service and contact center operations is the Voice Process Executive-Customer Support, Call Operations, First Contact Resolution, Customer Satisfaction & Call Analytics Specialist. Your main responsibility is to manage incoming and outgoing customer calls, respond to customer enquiries, handle complex complaints, process service requests, and provide an outstanding telephone experience, while Customer Service Directors, Head of Operations, Contact Center Managers, and Team Leads set broad service quality goals, customer retention policies, average handling time (AHT) benchmarks, and key performance indicator (KPI) frameworks.

   

  Key Skills: 

  Voice Operations & Call Center Mastery: In-depth knowledge of active listening methods, voice modulation, de-escalation techniques, customer retention approaches, and contact center KPIs.

  CRM & Contact Center Software Proficiency: The ability to use IVR platforms, cloud telephony systems (Genesys, Avaya, Ameyo, Five9), and ticketing tools in addition to CRM systems (Salesforce, Zendesk, Freshdesk, Zoho CRM).

  Verbal Communication & Language Fluency: Outstanding oral communication abilities with a great grasp of the English language, neutral accent, clear articulation, and active listening.

  Problem-Solving and Multi-Tasking Capability: The capacity to interact with callers while accurately typing, navigating several software displays, and consulting knowledge base documentation.

   

  Experience: 3 to 7 yrs

  Location: in and Around Chennai

  Salary: Based on Previous Work Experience 

   

  Interested Candidates can apply for this position by sending your CV along with your information to the Mail

   

  Immediate Joiners are mostly Preferred

  Freshers can also Apply

   

  With regards
  HR - Maria 

  88708 33430

  infohrmaria04@gmail.com