Job Description :

• Voice Process Creating Better Customer Experiences

  Job Description:

  Responsibilities:

  Handle high-volume inbound customer service calls or conduct structured outbound calls for support, sales, or verification.

  Actively listen to customer issues, diagnose root problems, and deliver accurate, timely, and empathetic solutions.

  Record, update, and maintain detailed call notes, customer interaction logs, and case statuses in CRM systems.

  Escalate complex or unresolved customer complaints to Tier-2 support, team leads, or specialized departments following standard escalation paths.

  Meet and exceed key performance indicators (KPIs) including Average Handling Time (AHT), First Call Resolution (FCR), Customer Satisfaction (CSAT) scores, and Call Quality benchmarks.

  Follow company script guidelines, compliance regulations, and privacy policies during all phone interactions.

  Participate in regular coaching sessions, quality audits, and product training to stay updated on process changes and system updates

   

  Experience: 0 to 3 yrs

  Education: 8th, 10th, 12th or Above

  
  If Interested Please do Send your CV along with you Informations as below to “infohrmaria04@gmail.com”

   

  Full Name: 

  Contact Number: 

  Email Address: 

  Current Location: 

  Position Applied For: 

  Qualification:  

  Year of Passout: 

  Candidate Category: Fresher / Experienced

  Willingness to Relocate: Yes / No

   

  Total Years of Experience: (If applicable) 

  Current/Last Drawn Salary (Monthly/Annual): 

  Notice Period:

   

  Warm regards,

  HR- Maria

  88708 33430