Job Description :

• Exciting Opportunity for Non-Voice Professionals

  Candidate Application

  Full Name: 

  Contact Number: 

  Email Address: 

  Current Location: 

  Position Applied For: 

  Qualification: 

  Year of Passout: 

  Candidate Category: Fresher / Experienced

  Willingness to Relocate: Yes / No

   

  Total Years of Experience: (If applicable) 

  Current/Last Drawn Salary (Monthly/Annual): 

  Notice Period:

   

  Job Description:

  The main "Frontline Back-Office Operations & Written Support Anchor" for our customer operations and process management teams is the Non-Voice Process Executive – Back-Office Operations, Data Management, Chat/Email Support & Process Quality. Your main responsibilities include processing back-office transactions, responding to customer enquiries via email and live chat, verifying documentation, resolving digital tickets, and performing high-accuracy data entry tasks, while voice agents handle incoming phone enquiries and team leads oversee overall workflow distribution. As the "Guardian of First Contact Resolution (FCR), Turnaround Time (TAT), Service Level Agreements (SLAs), Data Accuracy, and Zero Transaction Errors," you assume direct execution responsibility for maintaining correct and efficient digital operational queues.

   

  Key Skills: 

  Grammar and Written Communication Precision: Outstanding written English abilities, precise typing, proper grammatical usage, and the capacity to write polished, sympathetic, and well-organised email and chat responses.

  Typing Speed and Data Entry Accuracy: Excellent accuracy in data entry and verification jobs, coupled with a rapid typing speed and keen attention to detail.

  Process Compliance & Analytical Thinking: Excellent ability to adhere to intricate operational SOPs, logically assess customer concerns, and carry out standardised workflows without omitting any stages.

  Ticketing Systems & Software Literacy: Practical knowledge of CRM software, customer support platforms, and ticketing tools (Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow, LiveChat).

   

  Experience: 3 to 6 yrs

  Location: in and Around Chennai

  Salary: Based on Previous Work Experience 

   

  Interested Candidates can apply for this position by sending your CV along with your information to the Mail

   

  Immediate Joiners are mostly Preferred

  Freshers can also Apply

   

  With regards
  HR - Maria 

  88708 33430

  infohrmaria04@gmail.com