Job Description :

• Staffing a Non-Voice Process Executive Right away

  Job Description

  Duties:

  Email and Live Chat Customer Communications: Manage a high number of non-voice communications using email ticketing channels and real-time web chat platforms, responding promptly, accurately, and professionally while following scripts and brand requirements.

  Back-Office Transaction & Data Processing: Strictly adhere to operational Service Level Agreements when reviewing, confirming, and processing client requests, transactional records, backend account updates, and data updates.

  CRM Documentation & Case Management: Within Customer Relationship Management systems, keep consistent, audit-ready interaction logs, resolution category tags, reference numbers, and case histories.

  Escalation and Technical Routing: Before forwarding tickets to specialised tier-2 or technical support teams, identify multi-tier or complicated technical enquiries, collect complete diagnostic context, and tag pertinent data.

  Data Compliance & Quality Adherence: Make sure that written communication quality frameworks, operational accuracy measures, verification checks, and data privacy requirements are all completely followed.

   

  Focus Skills:

  Written Communication & Grammar Mastery: Outstanding written English abilities, perfect grammar, proper syntax, a polished tone, active reading comprehension, and the capacity to articulate complicated procedures in writing.

  Typing Speed & Data Entry Precision: High precision in alphanumeric back-office data processing coupled with fast, error-free typing.

  CRM & Helpdesk Software Proficiency: Practical knowledge of back-office tools, ticketing systems, and CRM platforms (Zendesk, Salesforce, Freshdesk, ServiceNow, LiveChat).

  Problem-Solving & Detail Orientation: Excellent analytical skills to conduct root-cause analysis, diagnose client problems through written language, and handle challenging backend duties without verbal explanation.

   

  Apply now to become an integral part of our growing team!

  With Regards,

  HR - Maria

  88708 33430

  infohrmaria04@gmail.com