Job Description :

• Backend Operations Specialist Apply Today

  Job Description

  Duties:

  Email, Live Chat, and Ticket Processing: Utilise email queues, live chat interfaces, and ticketing portals to handle and resolve a large number of customer complaints, order requests, and account changes.

  Back-Office Data Entry & Document Verification: Verify digital documents, handle client transactions, enhance data, and uphold stringent data integrity in internal databases and CRM systems.

  Ticket Escalation & Cross-Functional Coordination: To guarantee prompt closure within predetermined SLAs, identify complicated technical or policy-level issues, accurately route tickets to specialised back-line teams, and keep an eye on pending items.

  Quality Standard & Policy Compliance: Ensure that written communication guidelines, brand tone, customer privacy protocols, data security rules, and error-free processing targets are strictly followed.

  Process Improvement & Knowledge Base Utilisation: To increase workflow efficiency and customer satisfaction, make use of internal knowledge bases and standard response templates while identifying recurrent system errors or knowledge gaps.

   

  Focus Skills:

  Grammar and Written Communication Precision: Outstanding written English abilities, flawless grammar, typing speed, and the capacity to write responses that are understandable, polished, and sympathetic.

  Back-Office Data Processing & Computer Literacy: Quick data entry, document validation, multi-window software application navigation, and meticulous digital database management.

  CRM & Ticketing Tool Navigation: Practical knowledge of ticketing software, live chat tools, and CRM platforms.

  Problem-Solving & Multi-Tasking: Capacity to manage several live chat windows at once, swiftly assess client concerns, and implement suitable knowledge-base solutions under pressure.

   

  Apply now to become an integral part of our growing team!

  With Regards,

  HR - Maria

  88708 33430

  infohrmaria04@gmail.com