Job Description :

• Non-Calling Activities as Non-Voice Process Executive

  Job Description:

  Responsibilities:

  Omnichannel Written Support Delivery: Oversee incoming digital queues and offer professional, helpful, and brand-consistent support via messaging apps, live web chats, and email systems.

  Case Diagnostics & Written Resolution Architecture: Examine digital client files to identify underlying issues, look up solutions in internal databases, and create concise, customized answers that describe fixes without resorting to technical jargon.

  Backend DataCapture & TransactionProcessing: Complete back-office entries, updates, and indexing requests in client systems while verifying that all data maps are correct and adhere to data standards.

  CRM Documentation & Ticket LifecycleTagging: As soon as each ticket is resolved, enter thorough case histories, resolution category actions, and customer interaction results into the Customer Relationship Management platform.

  Cross-Functional Helpdesk Escalation: Provide a clear written hand-off note to Tier-2 specialized teams regarding complicated technical issues, high-risk security escalations, or payment variations.

   

  Experience: 0 to 3 yrs

  Education: Any Basic Degree

  
  If Interested Please do Send your CV along with you Informations as below to “infohrmaria04@gmail.com”

   

  Full Name: 

  Contact Number: 

  Email Address: 

  Current Location: 

  Position Applied For: 

  Qualification:  

  Year of Passout: 

  Candidate Category: Fresher / Experienced

  Willingness to Relocate: Yes / No

   

  Total Years of Experience: (If applicable) 

  Current/Last Drawn Salary (Monthly/Annual): 

  Notice Period:

   

  Warm regards,

  HR- Maria

  88708 33430