Job Description :

• Non Voice Process Data Verification & Operations

  Job Description

  Duties:

  Email and Chat Support Management: Respect professional written communication standards while responding to incoming written questions, client requests, and escalations via email, live chat, or ticketing platforms.

  Data Processing & Transaction Resolution: In compliance with standard operating procedures (SOPs), examine, confirm, and carry out back-end data transactions, account updates, order verifications, and claims processing.

  SLA & Queue Management: Keep an eye on ticket lines, meet daily volume clearance targets, maintain quick First Response Times (FRT), and reach target Average Handling Times (AHT).

  Root-Cause Analysis & Escalation Handling: Determine persistent client problems, carry out preliminary troubleshooting, classify different kinds of difficulties, and forward complicated technical or business problems to tier-2 teams.

  Process Analytics & Quality Logging: Use monitoring spreadsheets and ticketing dashboards to record ticket resolution statuses, error rates, daily transaction volumes, and customer satisfaction metrics (CSAT/DSAT).

   

  Focus Skills:

  Education: Bachelor’s Degree in Commerce, Business Administration (BBA), Computer Applications (BCA), Arts (B.A.), Science, or equivalent diploma.

  Experience: 0 to 3+ years of hands-on experience as a Non-Voice Executive, Email/Chat Support Representative, Back-Office Data Specialist, or Transaction Process Associate.

  Technical Mastery: Written English proficiency, CRM and ticketing systems (Zendesk, Salesforce, Freshdesk, ServiceNow), fast typing speed, MS Excel/Google Sheets, and SLA tracking

   

  Apply now to become an integral part of our growing team!

  With Regards,

  HR - Maria

  88708 33430

  infohrmaria04@gmail.com