Job Description :

• Be A Voice Process Executive with Great Incentives

  Candidate Application: 

  Full Name: 

  Contact Number: 

  Email Address: 

  Current Location: 

  Position Applied For: 

  Qualification:  

  Year of Passout: 

  Candidate Category: Fresher / Experienced

  Willingness to Relocate: Yes / No

   

  Total Years of Experience: (If applicable) 

  Current/Last Drawn Salary (Monthly/Annual): 

  Notice Period:

   

  Job Description:

  Responsibilities:

  Inbound and Outbound Telephonic Operations: Respond to a large number of incoming client enquiries or conduct organised outbound calls (such as tele-calling, collections, sales, or feedback drives) while following call protocols and appropriate phone manners.

  Query Resolution & Troubleshooting: To optimize First Contact Resolution (FCR), provide precise, prompt, and efficient answers to client complaints, technical problems, order updates, or service enquiries.

  CRM System Updating & Records Management: The CRM database records call details, customer interactions, case notes, disposition codes, and account updates in real-time.

  Customer Relationship & Escalation Management: Show empathy for irate clients, ease tense situations, and, in accordance with normal operating protocols, escalate complicated, unsolvable problems to Team Leaders or Subject Matter Experts (SMEs).

  Quality and Adherence Adherence: Uphold adherence to quality audit standards, script rules, client privacy policies (data security), and standard call quality parameters.

   

  Required Skills: 

  Verbal Communication & Listening Skills: Excellent English telephone etiquette, neutral accent, good diction, and active listening skills.

  Customer Empathy & De-escalation Mastery: Proven capacity to manage challenging customer encounters and de-escalate irate callers while remaining composed, patient, and sympathetic under duress.

  CRM & Multi-Tasking Efficiency: Practical experience using CRM systems (Salesforce, Zendesk, Freshdesk, or custom tools) while taking precise notes and actively interacting with callers.

  Speed, Accuracy, and Problem Solving: Rapid analytical abilities to determine client requirements, troubleshoot problems, and offer suitable answers under stringent handling time constraints.

   

  Experience: 0 to 3 yrs

  Salary: Best in the Industries

   

  Immediate Joiner Mostly Preferred

  Interested Candidates Contact the HR ASAP

  Warm Regards,

  HR - Maria

  88708 33430

  infohrmaria04@gmail.com