Job Description :

• Orientation for Jr Non-Voice Process Executives

  Job Description

  Duties:

  Multichannel Text Resolution: Use corporate email systems, live web chat interfaces, and digital ticketing channels to handle and address large volumes of incoming client interactions.

  High-Accuracy Transaction Processing: Complete backend account tasks with 0% errors, including processing billing refunds, changing orders, updating subscriptions, and verifying profile modifications.

  De-escalation and Empathetic Problem Solving: Identify complicated user issues methodically, utilize your active reading instincts to calm irate clients, and provide concise, customized solutions without depending on strict scripts.

  Enterprise Database & Ticket Governance: Within the internal Customer Relationship Management (CRM) structure, record each customer touchpoint, interaction note, ticket status update, and resolution type.

  Knowledge Base Management: Determine typical customer friction points and work with team leads to create concise, repeatable email macros and internal support articles.

   

  Focus Skills:

  Perfect Written Grammar and Text Articulation: Outstanding ability to write comments in English that are clear, professional, grammatically correct, and have a suitable business tone.

  Quick Alphanumeric Typing Precision: At least 40 to 50 words per minute (WPM) with 95%+ correctness while managing several system windows at once.

  CRM & Ticketing Tool Command: Extensive practical experience in handling ticket staging structures, routing protocols, and multi-window data settings within contemporary service ecosystems.

  Active Reading & Analytical Troubleshooting: Excellent comprehension abilities to quickly extract important information from lengthy customer emails and identify technical or transactional faults.

   

  Apply now to become an integral part of our growing team!

  With Regards,

  HR - Maria

  88708 33430

  infohrmaria04@gmail.com