Job Description :

• Voice Process Executive Global Customer Service

  Job Description

  Experience: 0 to 3 yrs

  Salary: Based on Company Norms

  Education: Any Basic Degree

  Location: In And Around Chennai

   

  Your Duties:

  Inbound & Outbound Telephony Operations: Manage high-volume inbound customer support calls and execute structured outbound communications (feedback collection, service follow-ups, verification calls) following approved call scripts and communication protocols.

  Customer Query & Complaint Resolution: Diagnose customer issues, provide accurate product/service information, resolve technical or commercial queries, and manage difficult customer escalations with professional telephony etiquette.

  Call Quality & Protocol Compliance: Maintain compliance with quality metrics including Average Handling Time (AHT), Customer Satisfaction (CSAT), Net Promoter Score (NPS), and call structure parameters (greeting, verification, resolution, wrap-up).

  CRM Logging & Case Documentation: Record detailed call summaries, disposition codes, customer updates, and follow-up actions in CRM and ticketing platforms during or immediately after every call (ACW - After Call Work).

  Call Analytics & Performance Tracking: Track daily call volume metrics, abandonment rates, conversion/resolution percentages, and error logs using daily operational tracking spreadsheets

   

  Candidate Application:

  Full Name: 

  Contact Number: 

  Email Address: 

  Current Location: 

  Position Applied For: 

  Qualification:  

  Year of Passout: 

  Candidate Category: Fresher / Experienced

  Willingness to Relocate: Yes / No

   

  Total Years of Experience: (If applicable) 

  Current/Last Drawn Salary (Monthly/Annual): 

  Notice Period:

   

  We invite you to apply and explore this exciting opportunity!

  Warm Regards,

  HR - Maria

  88708 33430

  infohrmaria04@gmail.com