Job Description :

• Start Developing Your Voice Process Job

  Job Description

  Who you are: 

  Help clients with account management, billing questions, service activations, troubleshooting, and general product enquiries by providing clear, competent, and sympathetic customer service over live phone calls. Use critical thinking and active listening to identify the underlying causes of client problems, give accurate information about products and services, address complaints as soon as feasible, and defuse difficult customer situations. Maintain real-time documentation in CRM platforms while operating contact center telephony systems; update account data, precisely tag call dispositions, monitor outstanding tickets, and arrange appropriate follow-up calls. During each voice conversation, adhere to standardised call flows, required disclosure verification procedures, security measures, and customer data protection requirements (such as GDPR, PCI-DSS).

   

  Experience: 3 to 7 yrs

  Location: Chennai

   

  Candidate Application:

  Full Name: 

  Contact Number: 

  Email Address: 

  Current Location: 

  Position Applied For: 

  Qualification:  

  Year of Passout: 

  Candidate Category: Fresher / Experienced

  Willingness to Relocate: Yes / No

   

  Total Years of Experience: (If applicable) 

  Current/Last Drawn Salary (Monthly/Annual): 

  Notice Period:

   

  Apply now to become our Next Voice Process Executive!

  HR - Maria

  88708 33430

  infohrmaria04@gmail.com