Job Description :

• Join a Quickly Building Back Office Team

  Candidate Application: 

  Full Name: 

  Contact Number: 

  Email Address: 

  Current Location: 

  Position Applied For: 

  Qualification:  

  Year of Passout: 

  Candidate Category: Fresher / Experienced

  Willingness to Relocate: Yes / No

   

  Total Years of Experience: (If applicable) 

  Current/Last Drawn Salary (Monthly/Annual): 

  Notice Period:

   

  Job Description:

  Responsibilities:

  Email & Live Chat Ticket Resolution: In compliance with existing Service Level Agreements (SLAs) and brand communication guidelines, handle and resolve incoming customer enquiries via email, live chat, ticketing systems, and web portals.

  Back-Office Data Processing & Transaction Management: Verify documents, create accounts, process invoices, validate orders, extract data, and enter transactions into key operational systems.

  Omnichannel CRM & System Updates: Maintain clean activity logs in business CRM and ticketing platforms, accurately update customer information, tag inquiry categories, and document resolution procedures.

  Quality Compliance & Accuracy Maintenance: Adhere to operational quality scorecard benchmarks and compliance requirements while maintaining high levels of linguistic precision, grammar accuracy, typing speed, and data input precision.

  
  

  Required Skills: 

  Written Communication & Grammar Precision: Excellent written English communication abilities, rapid typing, appropriate email protocol, and tone adaptation for a variety of digital communication platforms.

  Data Processing & Analytical Capabilities: Excellent attention to detail in document verification, processing both structured and unstructured data, error detection, and accurate execution of repetitive back-office operations.

  Proficiency with CRM, ticketing, and live chat software: Practical knowledge of using live chat tools and multi-channel ticketing platforms

  SLA Discipline & Multi-Tasking Ability: The capacity to oversee many live chat sessions or manage large email/data queues without sacrificing SLA deadlines or resolution quality.

   

  Experience: 0 to 3 yrs

  Salary: Best in the Industries

   

  Immediate Joiner Mostly Preferred

  Interested Candidates Contact the HR ASAP

  Warm Regards,

  HR - Maria

  88708 33430

  infohrmaria04@gmail.com