Job Description :

• Tamil Voice Process Executive Domestic Voice Process

  Job Description

  Experience: 0 to 3 yrs

  Salary: Based on Company Norms

  Education: 8th, 10th, 12th or Above

  Location: In And Around Chennai

   

  Your Duties:

  Real-Time Voice Interaction Management: Handle a large number of incoming and/or outgoing consumer calls, providing professional, helpful, and understandable support while closely following campaign communication scripts.

  Root Cause Diagnosis & Problem Solving: Pay attention to client complaints and requests; use internal knowledge bases to identify account blocks, troubleshoot problems, and implement real-time fixes to achieve First Call Resolution (FCR).

  Ticket Lifecycle Ownership: Use Customer Relationship Management (CRM) software to create, classify, route, and edit service tickets, guaranteeing thorough case history record for each user contact.

  Customer De-escalation & Retention: In order to reduce account cancellations, handle irate or escalated calls with a high degree of empathy and emotional control, defusing tension by active listening and providing structured, compliant answers.

  Execution of upselling and cross-selling: Determine customer usage trends during routine service encounters in order to present pertinent product upgrades, extended warranties, or value-added packages in accordance with campaign revenue benchmarks.

  Cross-Functional Query Coordination: To find solutions for intricate, multi-layered client enquiries, coordinate via chat or email channels with internal back-office, billing, technical support, and logistical departments.

   

  Candidate Application:

  Full Name: 

  Contact Number: 

  Email Address: 

  Current Location: 

  Position Applied For: 

  Qualification:  

  Year of Passout: 

  Candidate Category: Fresher / Experienced

  Willingness to Relocate: Yes / No

   

  Total Years of Experience: (If applicable) 

  Current/Last Drawn Salary (Monthly/Annual): 

  Notice Period:

   

  We invite you to apply and explore this exciting opportunity!

  Warm Regards,

  HR - Maria

  88708 33430

  infohrmaria04@gmail.com