Job Description :

• Client Service Agent Email and Phone

  Job Description

  Experience: 0 to 3 yrs

  Salary: Based on interview Performance

   

  Focus Skills:

  Dual-Channel Communication Mastery: Excellent ability in both written digital communication (correct grammar, typing at a speed of 40+ WPM, email etiquette, succinct messaging) and spoken verbal communication (clear tone, active listening, de-escalation abilities).

  Workflow Adaptability & Context-Switching: The capacity to switch between managing concurrent chat windows (one or two chats), processing email queues, updating back-office databases, and taking live phone calls without sacrificing quality or losing context.

  CRM, Telephony & Ticketing System Proficiency: Real-world expertise using omnichannel ticketing systems (Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow) and blended contact center software (Avaya, Genesys, Five9, Cisco, Ameyo).

  Sharp analytical thinking to cross-check client data across systems, pinpoint the underlying reasons of multi-channel service problems, and precisely finish intricate back-office procedures are all examples of problem-solving and data verification skills.

   

  If you're an enthusiastic learner looking for a stepping stone into a rewarding career, we encourage you to apply! 

  HR - Maria

  88708 33430

  infohrmaria04@gmail.com