Job Description :

• Hiring Freshers Medical Billing Voice Non Voice
  
  JD:
  
  Opening for US Healthcare AR Medical Billing Team Lead (Voice)
  
  Location : Chennai
  
  Shift - US Shift
  
  Experience - 5 to 8 years
  
  Designation - Team Lead
  
  
  RESPONSIBILITIES:
  
  Responsible for the day-to-day management of 7 25 front level employees
  Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction
  Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources
  Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures
  Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations).
  Assist with attendance documentation, weekly timesheet validation and schedule adherence.
  Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements.
  Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customers
  Timely response to mails
  
  SKILLS AND COMPETENCIES
  
  Microsoft Office (Excel and PPT Preferred)
  High proficiency in communication (Written and spoken)
  Focuses on delivering a positive customer experience
  Proven leadership experience. Should be a team player.
  
  FORMAL EDUCATION AND EXPERIENCE
  
  Bachelors degree in any stream and progressive work experience in Healthcare RCM
  5-8 years of overall experience
  
  Regards,
  
  Nedhra - HR
  89251 and 14937
  
  All the best